Storage Office Hours
- Monday-Friday: 9:00am-5:30pm
- Saturday-: 9:00am-2:00pm
- Sunday-: Closed
Storage Gate Hours
- Monday-Sunday: 6:00am-9:00pm
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Carlton Terry
17:58 27 May 23
The new manager here I believe her na.e was Etta? I'm so sorry if I spelled your name wrong but you have no idea how much you helped me and my family! Thank you for working with us and making the move process so much smoother. We all know how chaotic moving can be. Thank you so much again and hope to see you around for a very long time!
Bradlee Downs
16:49 26 May 23
Jessica Randall
16:46 24 May 23
Just made a reservation. The office manager helped me and was knowledgeable and polite. Made a great first impression.
Ron Holt
19:49 22 May 23
Great service
Erica Parker
18:08 22 May 23
Greg Butler
14:18 22 May 23
Thanks for all the help. You guys are great!!
Vanessa Carns
11:12 16 May 23
Coco was very friendly and helpful. Our conditioned unit is fine. Only suggestion would have been nice to know that we needed to go thru a doorway to get to our unit. We had some wide items that we had a difficult time getting thru.
Me Time
13:02 24 Apr 23
Great staff and facilities. Not being from the area I had lots of questions and everyone was very friendly and extremely helpful. The unit was clean and it was very easy to rent and cancel the rental when I left.
Laurie Klingel
17:09 05 Apr 23
Friendly, fast as easy peasy
Wade Adler
20:16 04 Mar 23
jeffrey van solkema
02:55 01 Mar 23
Ms. Etta and Ms. Coco are excellent representatives of Bay Storage! I never have any worries about my items in storage. Ms. Coco can always be seen driving the golf cart around making sure everything is secure.
Karen Richards
16:38 23 Feb 23
Very informative
The Browns
21:45 17 Feb 23
Jay abella
12:25 15 Feb 23
Went to facility. Dropped things off. Locked up. Clean. No hassles or surprises. Everything worked
Valerie West
14:37 01 Feb 23
Obtaining a new storage unit was quick and easy with the online process. Staff at Bay Storage answered all my questions and were helpful. Grounds and units are kept clean. I've never had any issues or bad experience. Would definitely recommend.
Dedrie Anderson
16:56 30 Dec 22
Staff is always helpful
Lisa
16:37 30 Dec 22
Always fast an friendly.
S Martin
17:39 24 Dec 22
Joseph Wagner
21:32 22 Dec 22
Great staff. Always friendly and helpful. Having a storage unit so close to our house is a bonus.
willie knight
20:50 22 Dec 22
Just got me a unit today Etta was a amazing helping through this process, made it super easy! Very clean and wonderful customer service . Will past the word along as i travel
Korey Taylor
14:19 22 Dec 22
Amazing place
Jon Mason
16:19 21 Dec 22
Bay Storage is the best around. Secure, clean, and friendly staff!
Christina Marshall
15:09 21 Dec 22
I recently called bay storage in cape charles inquiring about a unit, Etta was super helpful and nice! She had all the answers and was eager to help and assist in anyway possible. Definitely look forward to doing future business with them.
Leslie Roth
17:17 20 Dec 22
Great service friendly staff very accommodating
Mike Wajda
19:15 16 Dec 22
Absolutely great experience with Bay storage!!! Great customer service and wonderful units !! It has just been a fabulous experience!! Highly recommend!!!
Tommy O'Connor
16:07 15 Dec 22
First class service in a very clean facility.Lost keys several times and very quickly they removed them with no complaint.I’ve used other similar storage facilities,but none better than Bay Storage
AG
17:08 14 Dec 22
Excellent customer service and very welcoming.
Clelia Sheppard
14:37 14 Dec 22
Whenever I go to Bay Storage in Cape Charles, whether it is to purchase packing material or to inquire about a unit I am always welcomed with warmth and attention. The staff is courteous, knowledgeable and ready to help.I highly recommend this company to store your belongings and to feel reassured that you are taken care of. Etta was very kind and charming when I recently had some questions in regards to our units that we are renting there.
Barb Carroll
00:20 14 Dec 22
I have had several units at Bay Storage since moving to Cape Charles last year. Each one was always well lit and clean. The staff has been great - especially Cocoa!
Christopher Carver
15:01 05 Dec 22
ETTA, THE STORAGE MANAGER WAS SUPER POLITE, HELPFUL AND ALL AROUND A BEAUTIFUL SOUL HIGHLY RECOMENDED FOR HER SUPERIOR CUSTOMER SERVICE!!!
Matt Foley
19:07 03 Dec 22
I’ve had a great experience at Bay Storage. Etta was very accommodating to my schedule and the circumstances surrounding my move. She was able to meet my needs without pushing the most expensive option, and the whole process was simple and smooth. My storage unit is the perfect size and was spotless when I moved in. I would wholeheartedly recommend Bay Storage to anyone who has general storage and Uhaul rental needs on the Eastern Shore of Virginia.
Tiffaney Calix
21:51 02 Dec 22
Bay Storage is one of the cleanest storage units I have seen, the staff is very friendly and the manager Etta was very sweet, helpful & accommodating! Definitely will recommend.
Jackie Abraham
16:29 30 Nov 22
Great customer service.I highly recommended this place.
Carrie Conklin
01:18 27 Nov 22
Super friendly people! Very clean units with easy access. I've used storage units in the past and this is the best yet.
cakid1000
14:06 24 Nov 22
Very professional... Beautiful Units and very well organized. Thank you. David and Susan Nichols
Michele Molina
03:11 30 Oct 22
Very good communication and willing to take the time to discuss the different storage options they provide. Even during a very humid day the manager took the time to give me a quick tour to show me the inside of one of the available outside storage units. I know they are always there if we need their services!
Sandra Gregorowicz
18:59 17 Oct 22
Return calls were very fast and friendly!
Gerry Taylor
11:27 12 Sep 22
Having a storage unit close to home was very convenient. The staff was always pleasant. We had to do an upgrade for a larger unit during the transition of our move and the staff was very accommodating with the change, they were able to keep the units close together for an easy move.If we need a Storage Unit in the future we will not hesitate giving them a call in hopes they have a unit available, they do go quickly.
Lee Masterson
19:53 19 Jul 22
Seemless and professional, a great experience.
Lee Butler
13:01 27 Jun 22
Quick and efficiently able to secure a space. Staff has been very helpful.
Kelly Lewis
12:21 16 May 22
It was very convenient to reserve a unit online, pay, upload the documents and recieve my person gate code and unit number. Within an hour I was at the storage unit and was unloading my belongs into it. So simple and handy.
queria beckett
13:54 26 Mar 22
Great & safe place to store your things. Very clean, great customer service and assistant manager was helpful!
David Graney
13:48 01 Mar 22
Bay Storage staff are accessible and helpful - low stress storage facility
Gia Owens
12:26 03 Jan 22
I had pre-reserved a unit but ended up needing it sooner, and over the New Year's weekend! Danielle took my call when they were closed and got me set up and in the unit on Sunday!! Lifesaver... and she could not have been nicer!! Thank you Bay Storage and especially to Danielle!! I'm in and a fan!! Unit was extremely clean and facility feels very secure too!!
Becky Flory
14:18 30 Dec 21
Friendly staff
Robert McClaugherty
17:44 21 Dec 21
The site is very clean and organized. I had a great customer experience renting my unit and dropping off a U Haul trailer
Natalie Smith
23:05 12 Nov 21
Professional service from my initial contact for basic information all the way to the rental itself.Unit was clean, lot is easy to navigate and well lit .Office is clean and well organized.
Maureen Teague
17:48 29 Oct 21
From the first phone call to the move out, the staff at Bay Storage were very helpful from explaining the types of storage to their policies. We used the Cape Charles facility and were pleased working with the front desk staff, Coco. She is a gem!
Traci Johnson
18:16 11 Aug 21
Easy on line application and great sales clerk was on the phone. Nice job!
Sarah McDaniel
01:11 28 Apr 21
Excellent facility! We rented a temp controlled unit for few months during the summer while moving. Hours to access unit were very accommodating, units were clean and staff was friendly. Courtney was extremely friendly and a fabulous employee!! She called & emailed me to ensure we were happy and to enroll us in autopay. Would definitely recommend!! =D
Wendy Eder
00:02 28 Apr 21
Jim Woodard
02:32 22 Apr 21
Very helpful. Gave me a tour. Nice looking clean units. My second time using them.
Danny Goble
15:22 13 Apr 21
Affordable Drain
01:22 10 Apr 21
Mary Barrow
14:17 31 Mar 21
Courtney Wilkins, Store Manager in Cape Charles, was very helpful and friendly. She explained all documents and contract requirements as well as locks etc. I look forward to working with her, which really says it all.
Orlando Rowley
15:40 20 Mar 21
I was really pleased with Courtney Wilkins customer service. She really helped me choose the right unit for my stuff.
Charity Thomas
16:00 22 Feb 21
Working with the managers has been great. They have all been very kind and helpful. My only negative has been that the rates have constantly gone up at an exponential rate. You must realize that salaries don't do that and this causes great strain.
Sarah Drummond
15:10 22 Feb 21
David Gay
13:08 15 Feb 21
Great service, Clean facility. This is the second time I am renting from Bay Storage and find them just as good the second time around. Service desk was incredible.
Jeffrey Schroeder
18:45 10 Feb 21
Jim Gay
20:30 08 Feb 21
Heather was awesome to deal with made for great experience having to do this over the phone.
Julie Crouse
13:07 08 Feb 21
We had a wonderful experience at this Uhaul location in cape Charles. Firstly - they are friendly and very helpful. I was able to reach them by phone and she helped us rent a trailer when we were in a last minute bind. The process was smooth and efficient with the paperwork. I highly recommended using this location.
Jack Silvey
00:45 03 Feb 21
Excellent storage facilities; and pleasant, helpful staff.
Melinda Duclau
01:02 20 Jan 21
We had a fantastic experience with this location. Both Courtney and Heather were absolutely awesome in handling all of our questions (and we had a ton). We were very unsure of what size storage unit we needed and when we needed it to start so these two employees helped us figure out everything and never lost patience, even when we came back a 2nd & yes, a 3rd time. They both deserve employee of the year awards!!!
David LaBonte
21:06 19 Jan 21
HEATHER IS FANTASTIC ASSOCIATE ALONG WITH COURTNEY AS WELL AS CAROL AND DANIELE IN THE PAST...AlWAYS GREAT STAFF!
keith duclau
19:59 19 Jan 21
Robert James
21:00 02 Dec 20
Sherri Henck
17:54 11 Nov 20
Just started using this storage facility within the past month. I have been quite pleased with the facility as well as the friendliness of the staff. The place is clean and conveniently located to the main road going into Cape Charles, which from a security stand point is a plus.
Dennis
12:56 10 Nov 20
The employees at cape charles site are all outstanding. Professional, courteous, helpful. Bay Storage is fortunate to have such a great team. Moving and storing is an exhausting stressfully time. Your team respects that and goes out of their way to make it more tolerable. Thank
Jeffery Warner
17:15 09 Nov 20
The storage facility is very clean and well taken care of. Would highly recommend choosing this place for any of your storage needs. Kind staff.
travis maynard
16:15 09 Nov 20
Kathy Owens
15:09 06 Nov 20
Bay storage is an awesome storage facility! It is very secure, clean, and well maintained! It is a pleasure to do business with this company. I will not be using any other Storage facilities in this area other then Bay storage.
Grant Stamas
21:32 05 Nov 20
Scott Stonestreet
22:54 25 Sep 20
Courtney at Bay Storage was friendly and helpful. She made the UHaul experience personal. Thank you for everything!
kalia robair
14:45 15 Sep 20
Went to Bay Storage to look into getting a unit and to rent a uhaul. Great customer service and everything was clean. Uhaul transaction went smooth and was out the door in no time. Will be back to rent a unit soon.
Michelle Pino
19:17 16 Jul 20
Sherry Smith
12:06 06 Jul 20
The leasing process was simple and straight forward. The agent was extremely knowledgeable and helpful.
Greg Cusimano
14:08 30 Jun 20
M F
15:50 14 May 20
Courtney made our first customer experience in a new home town the best it could be! She is so helpful and personable! Because of the national health crisis she was sure to cover all bases possible via phone and got us set up with everything we needed quickly.
Shirley C Randall
17:29 09 May 20
Gerry Blankinship
15:25 02 May 20
Very friendly and very helpful Courtney did a great job getting us organized I would recommend the storage company to everybody
Richard Peoples
17:53 10 Mar 20
Tracy Stith
13:05 17 Dec 19
Angela Powell
23:44 10 Dec 19
Nice..clean..affordable
Jawn Dolph
18:13 10 Dec 19
tammy collier
15:06 16 Oct 19
I was able to do most of my stuff over the phone with Carol who was very knowledgeable and helpful and kind. The facility is very clean and other employee who finished up paperwork in office was very kind as well. Thanks!😁
Charles
13:01 14 Oct 19
Service unparalleled in the industryEach time I have had occasion to rent equipment, Carole of Cape Charles Bay Storage, has surpassed experiences I have encountered at competitors near and far. The cleanliness of the site, the particular way in which customers are treated, the proximity to Cape Charles town proper. Why go anywhere else.
Joy Gooden
17:21 02 Sep 19
We have an unusual story with Bay Storage. We sold our home and were moving to Cape Charles. Trying to coordinate the move with closing of our house and the availability of our new home left us looking for storage options. We called and scheduled storage based on our original closing date and had to postpone our arrival because the closing was postponed. Carol and Kelly were so understanding and kind and willing to work with us with a simple “let us know when you will be coming.” As our house closing approached, we expected to still need storage as our new home was expected not to be ready when we closed; however our new home was ready for us for to move in the weekend before the close of our house. When we updated Bay storage that we would not need to use the storage facility, they were happy that we would be able to get in our new home and not have to move twice. They simply said to keep us in mind if you or someone you knows needs storage.Awesome customer service and very considerate as to why people need storage. If you need storage give them a try. We had reserved a climate controlled unit, so they do have those available.
Michelle Gooden
17:09 02 Sep 19
Friendly, communicative, and great prices. They worked with us with our crazy unknown schedule and were so accommodating and forgiving when we ended up not needing the longer term storage like we expected. Carol and Kelly are stars in the industry.
Tiffaney Wilkerson
12:12 22 Aug 19
James Granger
21:20 21 Aug 19
We’ve had a storage unit for over 3 years with Bay Storage and couldn’t be happier. Carol and the staff are terrific, going out of their way to help us out. The units are clean and secure, and we’ve never had an issue with our climate control. Highly recommended!!
Benjamin Lewis
19:51 23 Jul 19
Tracie Nottingham
23:51 13 Jul 19
Friendly, clean easy to use
Doug Tanner
21:58 03 Jul 19
I recently rented a 10X30 climate-controlled unit for at least 6 months and a 10X10 ordinary unit for at least 3 months. In addition, I rented a U-Haul truck for a day through Bay Storage and arranged through Bay Storage for a crew to load and pack the truck, then meet me at Bay Storage to unload it. Everyone involved was as helpful as could be and was very pleasant to work with.
Akiya Upshur
21:02 29 May 19
Sherry Lawson
00:54 06 May 19
I went to Bay Storage for my last 2 moves to rent UHauls and purchase boxes and tape.The manager was helpful, knowledgeable and friendly every time I called or visited. The employees were the same.The biggest issue I had was that the blankets I rented were not put into the UHaul, so that the movers packed my furniture without the protection of the moving blankets.. They didn't know I had rented them, and I realized they weren't used when the movers arrived at my new residence with furniture in tow.The cost of the blanket rental was refunded, but that didn't help my furniture. There is a reason.......This last move was so emotional and rushed for me, that I didn't even see all of the scratches until much later after things calmed down. Otherwise, I would have filed a complaint right away, and am confident that something would have been done to make things right.My recommendation would be to check that everything is in the UHaul before anything is put into it and have someone keep checking on how your things are being handled when the movers are bringing them into the truck.
Garry Gibbons
22:48 14 Apr 19
Jack Willis
11:22 07 Apr 19
Carol Have is the best. She should get a 10,000 dollar raise.
Davies Storrs
16:25 13 Mar 19
Clean facility with excellent customer service. Highly recommend Bay Storage!!
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Find Storage Units in Cape Charles VA
Are you a prospective mover or new resident looking for affordable storage units in Cape Charles, VA? Look no further! Introducing Bay Storage, a brand new storage facility south of downtown Cheriton. This storage facility has a number of amenities for any renter’s needs, including temperature-controlled storage units, indoor storage units, convenient drive-up storage units and more! Read more below to learn of our storage facility’s features!
Indoor Storage Units in Cape Charles
Looking for indoor storage units in Cape Charles, VA or the surrounding area? Bay Storage has you covered! Indoor storage units provide a number of benefits to businesses and individuals alike. By keeping your belongings in a climate-controlled environment, you can protect them from the elements and extend their lifespan. Call or email our storage facility today to learn more!
Drive-up Storage Units and More
Find affordable drive-up storage units in Cape Charles, VA at Bay Storage. Drive-up storage units are a convenient option for businesses that need to store a large amount of inventory or equipment. The units are easily accessible, which makes it easy to get what you need when you need it. Additionally, drive-up storage units provide security and peace of mind, knowing that your belongings are safe and secure. Stop in today to learn of our wide selection of drive-up storage units and more!
Our Storage Features at Bay Storage
- Drive-Up Storage Units
- Indoor Storage Units
- Temperature-controlled Storage Units
- Auto-Pay Available
- Online Pay
- Month-to-Month Rentals/Leases
- Wide Avenues for Large Truck/Trailer Access
- Tenant Insurance Available for Belongings
- Professional Pest Control
- Electronic Gate Access with Code
- Easy Access from Highway/Major Roadways
- Roll-Up Doors
- 24-Hour Recorded Video Surveillance
Find Self Storage in Cape Charles VA
Bay Storage in Cape Charles, VA is your first choice for storage units in eastern Virginia. Conveniently located at 22529 Parsons Circle, Cape Charles, VA 23310, this storage facility is located south of downtown Cheriton and east of the Cape Charles area. A short distance from the Virginia coastline, this storage facility is the ideal spot to store seasonal items for your beach homes and rental homes.
Nearby Neighborhoods and Attractions
- Cape Charles
- Cheriton
- Fairview
- Arlington
- Wilkins Beach
- Cape Charles Lighthouse
- Fisherman Island National Wildlife Refuge
- Smith Island Beach
Auctions at Bay Storage
Auctions of storage units occur after fulfilling the State lien law procedure of someone who has not made payment on their unit. Storage auctions aren’t our favorite side of the business, but they are part of it.</p.
Our auctions are held online and can be found at
www.lockerfox.com