Self Storage FAQ: Ocean Storage
Looking to start the storage rental process but have a few questions? Here at Ocean Storage, we strive to make the self storage process as straightforward as possible, but we understand you may need some clarification along the way. If you are new to the storage industry, you may want to run through the basics of renting storage before browsing for a storage unit. Our self storage FAQ below can guide you through a list of the self storage questions we get most from our tenants. Hopefully, we will answer all your questions below, but if we do not, please do not hesitate to give us a call or send us an email!
Do we require a protection plan when renting a storage unit?
Yes, at Ocean Storage we require all tenants to have some form of protection plan for their storage unit. You can provide proof of your own insurance as you are checking out, or you can purchase one of our select protection plans. We offer a few different options, so you are able to choose the best for your situation. Ask one of our storage experts at any of our storage facilities which plan would best suit your needs.
Are locks provided or sold on site?
Yes, we sell a wide selection of storage supplies—including locks—in our storage offices. Choose from packing and moving supplies that include box cutters, packing tape, furniture covers, locks and more at any of our facility’s offices today!
How do I pay my bill online?
Navigate to the top of our website, and you will see a person icon. Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.
How do I reach someone after hours?
If you have an urgent issue after business hours, please call any of our property’s office numbers, and press 1 to speak with a representative. You can also submit a contact form through our website’s contact page. Feel free to call or send us an email at any time!
Can I rent short term?
Yes, our storage facilities offers convenient month-to-month rental arrangements. At Ocean Storage, you will never be stuck in a long-term contract. Rent for a month, a few months, or find your long-term storage solution with us.
What discounts do you offer?
Currently, our storage facilities offers a variety of storage discounts. Customers ages 65+ can receive our Senior Discount of 5% off monthly. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Visit our storage discount page online for more information.
Do you have movers?
No, currently our storage facilities do not offer any type of moving service. We do, however, list our Neighborhood Friends, local businesses we support, at the bottom of each storage facility’s rental page. Look through each storage facility’s list of Neighborhood Friends to find a local mover near you today!
Do you have truck rentals?
Yes, a number of our storage facilities offer convenient on-site truck rentals. Please call the storage office of your individual storage facility for more information.
Can I live or sleep in a storage unit?
No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is considered extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.
What storage unit size do I need?
At Ocean Storage and Bay Storage, we offer a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.
When I rent online, can I access my storage unit right away?
Yes. When you rent a storage unit through our online storage rentals you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes—it’s that simple. Once the transaction is completed, you can move into your storage unit right away.
Can I access my storage unit at any time?
No, but our storage facilities do offer gate hour access to storage units. Our facilities’ gate hours vary from location to location. Please check with the office at your specific Ocean Storage location for more information on gate hour access.
Did We Answer Your Self Storage FAQ?
At Ocean Storage, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email our storage facility today for a direct, professional response. We look forward to hearing from you!
Learn More About Ocean Storage & Bay Storage in Eastern Virginia
Are you a new resident or prospective mover looking for storage units in Eastern Virginia this year? Look no further! Introducing Ocean Storage and Bay Storage, a number of self storage facilities serving the greater Virginia Beach area, including Norfolk and Newport News. At our storage facilities you can choose from a number of storage amenities, including temperature-controlled storage units, standard indoor storage units, and more! Additionally, for your security, all storage units are housed within secure buildings, with security camera monitoring and keypad access. Feel comfortable storing your personal items with self storage this year!
Call or email any of our facilities today, or stop by in person and chat with the team of storage experts.
